Terms & Conditions – Wedcreator

WEDCREATOR

These Terms & Conditions (“Terms”) apply to all services provided by Wedcreator, including photography, digital wedding albums, digital displays, equipment rental, printing, wedding products, design services and other related services.

By making a booking, making payment, accepting a quotation, or using any Wedcreator service, you agree to these Terms.

1. ABOUT WEDCREATOR

Wedcreator provides wedding photography, digital wedding albums, digital displays, rental equipment, printing, design and related wedding services.

Depending on the service, Wedcreator may work with photographers, freelancers, suppliers, delivery providers, printing companies, technology providers and other third-party service providers.

2. BOOKINGS

A booking is considered confirmed only when Wedcreator has accepted the booking and received the required payment or deposit.

A quotation, enquiry or discussion does not by itself guarantee availability.

The customer is responsible for providing accurate information, including:

Name and contact details
Event or wedding date
Venue and location
Event timing
Services or package selected
Delivery or collection information
Any other information reasonably required to provide the service

Wedcreator may rely on the information provided by the customer when preparing and delivering the service.

3. PAYMENT

The price and payment requirements for the selected service will be communicated to the customer before or at the time of booking.

Wedcreator may require a deposit, security deposit and/or full payment before the booking is confirmed.

Any outstanding balance must be paid by the agreed deadline.

If payment is not received by the required deadline, Wedcreator may suspend or cancel the booking.

Wedcreator may withhold delivery of products, digital files, equipment or other services until outstanding payments have been received.

Additional charges may apply for services or requests outside the original booking, including additional hours, additional photographs, additional editing, additional products, delivery, installation, collection, transportation, venue requirements or other services requested by the customer.

4. SECURITY DEPOSITS

Certain rental services may require a security deposit.

The security deposit is intended to protect Wedcreator against loss, damage, misuse or other costs relating to rental equipment.

The deposit may be returned after the equipment has been inspected and confirmed to be in acceptable condition, subject to the terms of the particular rental.

Wedcreator may retain or deduct from the deposit amounts reasonably required to cover damage, loss, missing items, misuse, excessive cleaning or other costs beyond normal wear and tear.

If the cost of repair or replacement exceeds the security deposit, the customer may be required to pay the remaining amount.

5. RENTAL EQUIPMENT

Where Wedcreator provides rental equipment, including but not limited to tablets, digital displays, kiosks, stands, printers, lighting, cables, accessories or other equipment, the customer is responsible for taking reasonable care of the equipment throughout the rental period.

The equipment must be returned in substantially the same condition in which it was provided, allowing for normal wear and tear resulting from reasonable use.

Normal wear and tear will not normally result in an additional charge.

However, damage beyond normal wear and tear may result in the forfeiture of some or all of the security deposit and/or an additional payment.

This may include damage caused by:

Dropping or knocking equipment over
Water or liquid damage
Physical impact
Improper handling
Tampering
Unauthorised modification
Deliberate or negligent damage
Loss of equipment or accessories
Failure to follow reasonable operating instructions
Use of equipment in an unsafe manner

If equipment is damaged during the rental period, the customer should notify Wedcreator as soon as reasonably possible.

Wedcreator may assess the equipment after its return.

Where repair is reasonably possible, the customer may be charged for the reasonable repair cost.

Where equipment cannot reasonably be repaired or is lost, the customer may be charged for its reasonable replacement cost.

The customer will not normally be charged for ordinary deterioration resulting from reasonable use.

All rental equipment remains the property of Wedcreator unless expressly agreed otherwise in writing.

6. CUSTOMER RESPONSIBILITY FOR RENTAL EQUIPMENT

The customer is responsible for the equipment while it is under the customer’s possession, control or supervision during the agreed rental period.

The customer must not:

Dismantle equipment unnecessarily
Modify the equipment
Attempt unauthorised repairs
Remove identification labels or security features
Allow unauthorised persons to intentionally tamper with the equipment
Use equipment for purposes for which it was not supplied
Expose equipment to unreasonable environmental conditions
Connect incompatible equipment or accessories where doing so may cause damage

Wedcreator may provide operating instructions where appropriate.

The customer is responsible for following reasonable instructions provided by Wedcreator.

7. DELIVERY, COLLECTION AND INSTALLATION

Where delivery, collection or installation is included in the service, the applicable arrangements will be communicated to the customer.

The customer must provide accurate delivery information and ensure reasonable access to the venue or location.

The customer is responsible for informing Wedcreator of relevant venue restrictions, access restrictions, loading areas, parking requirements, lift restrictions and other relevant conditions.

Additional delivery, collection, transportation, parking, installation or waiting charges may apply where these costs arise outside the original agreement.

Where equipment is collected from the customer, the customer must make the equipment available at the agreed collection time.

8. VENUE AND EVENT REQUIREMENTS

The customer is responsible for informing Wedcreator of relevant venue rules and restrictions.

This may include restrictions relating to:

Photography
Lighting
Electrical equipment
Displays
Installation
Deliveries
Setup and dismantling
Internet access
Noise
Power requirements
Use of stands or structures

Where permission from the venue or event organiser is required, the customer is responsible for obtaining that permission unless otherwise agreed with Wedcreator.

Wedcreator is not responsible for delays or inability to provide a service caused by venue restrictions that were not communicated to us in advance.

9. PHOTOGRAPHY SERVICES

Wedcreator provides photography services using professional equipment and creative judgement.

We will make reasonable efforts to capture the requested event, people and important moments.

However, Wedcreator cannot guarantee that every person, moment, photograph, pose or requested shot will be captured.

Photography may be affected by circumstances including:

Weather
Lighting
Venue restrictions
Guest behaviour
Event schedules
Delays
Photographer access
Safety requirements
Equipment limitations
Other circumstances outside Wedcreator’s reasonable control

The photographer’s creative judgement will generally determine composition, positioning, editing and final image selection unless specific requirements have been agreed in writing.

10. PHOTOGRAPHY HOURS

Where a photography package includes a specified number of hours, the agreed service period will apply.

Additional photography time may be available subject to photographer availability and may incur additional charges.

If the event starts late due to circumstances outside Wedcreator’s control, the agreed photography period may still apply.

Wedcreator is not responsible for lost photography time caused by customer or venue delays.

11. PHOTOGRAPH DELIVERY

Photographs may be delivered through an online gallery, digital album, download link, storage system or another agreed method.

Delivery times may vary depending on the service purchased.

Any stated delivery timeframe is an estimated timeframe unless specifically guaranteed in writing.

Where the customer is required to select photographs, provide information or approve a design, delays caused by the customer may extend the delivery timeframe.

Customers are encouraged to download and maintain their own backup copies of important photographs.

12. DIGITAL WEDDING ALBUMS

Wedcreator may create digital wedding albums using photographs supplied by the customer and/or photographs taken by Wedcreator.

The customer is responsible for checking the accuracy of:

Names
Dates
Captions
Photographs
Spelling
Other information supplied for the album

Where an album proof is provided, the customer should carefully review it before approval.

Once a design has been approved, subsequent changes may incur additional charges.

Digital album availability may depend on the hosting platform and technology used.

Where an access period is specified, access will be provided for that agreed period.

13. CUSTOMER-SUPPLIED PHOTOGRAPHS

Customers may provide personal photographs to Wedcreator for purposes including:

Digital album creation
Printing
Design
Editing
Wedding products
Other services requested by the customer

The customer confirms that they have the necessary rights or permission to provide those photographs to Wedcreator for the requested purpose.

Customer-supplied photographs will be used for the service requested.

Wedcreator will not use personally supplied photographs for advertising, social media or portfolio purposes simply because the customer provided them for album creation.

If Wedcreator wishes to use a personally supplied photograph for promotional purposes, we will seek permission.

14. PHOTOGRAPHS TAKEN BY WEDCREATOR

Photographs taken by Wedcreator photographers may be used to provide the photography service and create albums, prints and other products.

Wedcreator may also use selected photographs taken by its photographers to showcase its work, including on:

The Wedcreator website
Photography portfolios
Instagram
Facebook
Other Wedcreator social media
Online advertisements
Promotional materials
Wedding showcases
Other marketing channels operated by Wedcreator

Customers who prefer complete privacy may request that their photographs not be used for future portfolio or promotional purposes.

Wedcreator will respect such requests subject to applicable law and the limitations described in the Wedcreator Privacy Policy & Photography Photo Usage Policy.

15. PRIVACY AND PERSONAL INFORMATION

Wedcreator may collect and process personal information reasonably necessary to provide and manage its services.

This may include:

Names
Contact information
Event information
Booking information
Payment information
Photographs
Videos
Communications with Wedcreator

Wedcreator’s handling of personal information and photographs is described in its Privacy Policy & Photography Photo Usage Policy.

Wedcreator does not sell or rent customers’ personal information.

Personal information may be provided to trusted service providers where reasonably necessary to provide the requested services.

16. MARKETING COMMUNICATIONS

Where a customer chooses to receive marketing communications, Wedcreator may send information about:

Photography services
Digital albums
Wedding products
Promotions
Special offers
New services
Wedding ideas
Events
Announcements

Customers may unsubscribe from marketing communications at any time.

Service-related communications are separate from marketing communications.

Wedcreator may still contact customers regarding matters necessary to provide an existing service, including bookings, payments, delivery, album updates and important service announcements.

17. COPYRIGHT AND INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, copyright and other intellectual property rights in materials created by Wedcreator remain with Wedcreator or the relevant rights holder.

This may include:

Photographs
Videos
Album designs
Templates
Graphics
Layouts
Written content
Website content
Branding
Other creative materials

Purchasing a Wedcreator service does not automatically transfer copyright ownership to the customer.

Customers may use delivered photographs and products for their personal purposes, subject to applicable rights and restrictions.

Commercial resale, licensing or exploitation of Wedcreator-created materials may require written permission.

18. CUSTOMER CONTENT AND THIRD-PARTY RIGHTS

The customer is responsible for photographs, music, text, logos, graphics and other materials supplied to Wedcreator.

The customer confirms that they have the necessary rights or permissions to use and provide such materials.

Wedcreator is not responsible for claims arising from the customer’s unauthorised use or supply of third-party content.

19. EDITING AND CREATIVE SERVICES

Photography and album design are creative services.

Wedcreator may use professional judgement regarding:

Colour correction
Cropping
Retouching
Image selection
Image sequencing
Layout
Design
Presentation

Requests for extensive retouching, redesign or revisions outside the agreed service may incur additional charges.

20. CUSTOMER APPROVAL

Where Wedcreator provides a proof, preview or design for approval, the customer is responsible for checking the content carefully.

Approval confirms acceptance of the presented version.

Wedcreator will not normally be responsible for errors that were visible in an approved proof and could reasonably have been identified by the customer before approval.

Changes requested after approval may incur additional charges.

21. THIRD-PARTY SERVICE PROVIDERS

Wedcreator may use trusted third-party providers for services including:

Cloud storage
Digital album hosting
Website hosting
Printing
Photo processing
Payment processing
Email delivery
Equipment supply
Delivery and logistics
Technology services

Wedcreator will provide these providers with information reasonably necessary to perform their services.

Wedcreator does not guarantee uninterrupted operation of third-party systems.

22. DIGITAL SERVICES AND INTERNET CONNECTIONS

Some Wedcreator services may require internet access, Wi-Fi, cloud services, hosting platforms or other technology.

Wedcreator cannot guarantee uninterrupted availability where a service depends on third-party networks or platforms.

Internet outages, hosting failures, software problems or third-party service interruptions may affect the availability of digital services.

Where reasonably possible, Wedcreator will take steps to restore or continue the service.

23. EQUIPMENT AND TECHNICAL FAILURE

Wedcreator takes reasonable steps to maintain its equipment and technology.

However, electronic and mechanical equipment can occasionally fail.

This may include cameras, computers, printers, displays, tablets, kiosks, storage devices, cables or other equipment.

Where a technical failure occurs, Wedcreator will make reasonable efforts to repair, replace or continue the service using available alternatives.

Wedcreator cannot guarantee that technical failures will never occur.

24. LOSS OR CORRUPTION OF DIGITAL FILES

Wedcreator takes reasonable measures to protect photographs and digital files.

However, digital information may be affected by hardware failure, software errors, storage failure, accidental deletion, file corruption, cyber incidents or other unforeseen events.

Customers are encouraged to maintain their own backup copies of important photographs and files.

Wedcreator will make reasonable efforts to recover affected files where possible but cannot guarantee permanent preservation of every digital file.

25. CANCELLATION

Because Wedcreator may reserve photographers, equipment, production time and event dates specifically for a customer, cancellation may result in the loss of deposits or other payments already made.

The applicable cancellation terms may depend on the service booked.

Where applicable, Wedcreator will communicate the cancellation and refund conditions before or at the time of booking.

26. RESCHEDULING

Requests to change an event or photography date should be made as early as possible.

Rescheduling is subject to availability.

If the requested replacement date is unavailable, Wedcreator may treat the request as a cancellation under the applicable cancellation terms.

Additional costs may apply where rescheduling creates additional photographer, equipment, transportation, accommodation, supplier or production costs.

27. FORCE MAJEURE

Wedcreator will not be responsible for failure or delay caused by circumstances beyond its reasonable control.

These may include:

Severe weather
Natural disasters
Fire
Flooding
Accidents
Government restrictions
Venue closure
Transport disruption
Power failure
Internet outages
Technology failures
Equipment failures
Strikes
War
Civil unrest
Other unforeseen circumstances

Where reasonably possible, Wedcreator will attempt to provide an alternative arrangement, reschedule the service or otherwise work with the customer to resolve the situation.

28. CUSTOMER RESPONSIBILITIES

The customer agrees to:

Provide accurate information
Make payments by the required deadlines
Provide requested photographs and information on time
Obtain necessary venue permissions
Follow reasonable equipment instructions
Take reasonable care of rental equipment
Return rental equipment on time
Inform Wedcreator of relevant venue restrictions
Inform Wedcreator promptly of equipment problems or damage
Ensure supplied content does not infringe third-party rights

29. LIMITATION OF LIABILITY

Wedcreator will take reasonable care in providing its services.

However, to the maximum extent permitted by Singapore law, Wedcreator will not be responsible for indirect, incidental, consequential or unforeseeable losses arising from the use of its services.

Where Wedcreator is found liable for a claim relating to a particular service, its liability will, to the extent permitted by law, generally be limited to the amount paid by the customer for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Singapore law.

30. DISPUTES AND COMPLAINTS

If a customer has a concern regarding a Wedcreator service, the customer should contact Wedcreator as soon as reasonably possible.

Wedcreator will make reasonable efforts to investigate and resolve the matter fairly.

Customers should provide relevant booking details and information reasonably required to investigate the issue.

31. GOVERNING LAW

These Terms are governed by the laws of Singapore.

Any dispute arising from or relating to these Terms or Wedcreator’s services will be subject to the applicable laws and jurisdiction of Singapore.

32. CHANGES TO THESE TERMS

Wedcreator may update these Terms from time to time to reflect changes to its services, business practices, technology or applicable laws.

The latest version will be made available through the Wedcreator website.

For confirmed bookings, the Terms applicable at the time of booking will generally continue to apply, unless a change is required by law or otherwise agreed with the customer.

33. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary, where permitted by law.

The remaining provisions will continue to apply.

34. ENTIRE AGREEMENT

These Terms, together with the applicable quotation, booking confirmation, package details and Wedcreator Privacy Policy & Photography Photo Usage Policy, form the basis of the agreement between Wedcreator and the customer for the relevant services.

Where a specific written agreement or quotation expressly states different terms for a particular service, those specific terms will apply to the extent of any inconsistency.

35. CONTACT US

If you have any questions about these Terms, your booking or any Wedcreator service, please contact:

Wedcreator

Website: www.wedcreator.com
Email: wedcreator@gmail.com
Phone: +65 88071773

OUR SIMPLE PROMISE

We want your experience with Wedcreator to be simple, enjoyable and transparent.

We will make reasonable efforts to provide the services you have purchased professionally and responsibly.

We ask our customers to provide accurate information, make payments on time, follow reasonable instructions and take reasonable care of any equipment provided to them.

Normal wear and tear on rental equipment is acceptable. Damage beyond normal wear and tear may result in the forfeiture of a security deposit and/or an additional payment for reasonable repair or replacement costs.

Your photographs and memories are important to us, and we aim to treat both your memories and our equipment with care.

Wedcreator
Creating, capturing and preserving your memories.